| Frequently Asked Questions |
Troubleshooting
I
have forgotten my BMO InvestorLine account password, what should
I do?
Which
web browsers can I use to access the BMO InvestorLine site?
Can
I connect to BMO InvestorLine using AOL?
What
are the settings for optimal viewing of our web site?
Why
do I get an error message saying that I have insufficient encryption?
Why
do I keep getting a server/misconfiguration error?
What
can I do to make sure that nobody sees my financial information?
I have forgotten
my BMO InvestorLine account password, what should I do?
Please ensure that you are entering your entire password, including
all spaces. If you still have trouble, please call BMO InvestorLine
at 1-800-387-7800, press "0" and be ready to provide identification
information such as your account number, your social insurance number,
your date of birth etc.
Which web
browsers can I use to access the BMO InvestorLine site?
If you are a BMO InvestorLine client and wish to access your account
through our web site, to ensure the highest level of Internet security,
please ensure that you have a browser with 128-bit encryption.
We recommend: Internet Explorer version 5.5 or higher, or Netscape
version 7.0 or higher.
To download
a browser now, you can go to either the Microsoft or Netscape web
site. We do not recommend beta versions of browsers.
Can I connect
to BMO InvestorLine using AOL?
Yes. You can connect to BMO InvestorLine using AOL. Our site
is optimized for the latest AOL browser version. If you're having
difficulty, you may need to upgrade your browser.
To upgrade, once
you're on AOL, use the keyword "Upgrade" and follow the instructions.
What are
the settings for optimal viewing of our web site?
Our site
is now optimized for Internet Explorer browsers, version 5.5 or
higher, or Netscape browsers, version 7.0 or higher with JavaScript
enabled (see details below). To download
a browser, you can go to either the Microsoft or Netscape web
site. For more information on how to upgrade your browser, please
visit our
section on Security.
1. If you are
a client and are having difficulty logging into your account, check
that you have JavaScript enabled on your browser:
- If you are
using Internet Explorer (I.E.) 5.5 or higher, you should
enable Active scripting by going to I.E.'s Tools Menu, selecting
"Internet
Options", then choosing the "Security" tab, and
selecting the
"Custom Level" button (at bottom). Scroll down until
you reach
"Scripting"
(topics are listed alphabetically) and make sure that you have
"Active scripting" set to "Enable".
- If you are using Netscape 7.0 or higher, you should enable
JavaScript by going to Netscape's Edit menu, selecting "Preferences",
and then clicking "Advanced" in the category window.
Place a checkmark in the "Enable Javascript" box.
2.
Set your monitor’s display properties to 800 x 600 or 1024 x 768
resolution.
3. Check the
font size settings in your browser.
- For Internet Explorer, set your font size to Medium from
the View menu.
- For Netscape, set your Variable Width Font to size 12.
I keyed
the wrong password in three times, and now I can't get into my BMO
InvestorLine account. What should I do?
For your protection, we have limited the number of login attempts
to three. If you have exceeded your three attempts, please call
BMO InvestorLine at 1-800-387-7800 and press "0" to have your password
reset.
Why do
I get an error message saying that I have insufficient encryption?
If you are getting this error message, it means that you are not
using a 128-bit encrypted browser.
128-bit encryption is the strongest, most secure form of encryption
that is generally available in Internet browsers on the market
in North America today. In order to do your investing online, you
must
ensure that you are using 128-bit encrypted browser. We also recommend
the use of 128-bit encryption for all non-financial transactions
over the Internet. 128-bit encrypted browsers
can be downloaded from the Microsoft
or
Netscape web
site.
Why do
I keep getting a server/misconfiguration error?
This error message indicates that our servers are temporarily down.
If you get this message, please try again later. Or you can contact
a BMO InvestorLine representative.
What can
I do to make sure that nobody sees my financial information?
To protect yourself, you should make sure that you do not reveal
your password to anyone else. In addition, after completing your
BMO InvestorLine session, you should clear
your cache, or turn off and re-initiate the browser, to eliminate
any copies of web pages that may have been stored in your hard drive.
Why do
I keep getting an error message saying "the server does not have
a DNS entry" or "could not open"?
This type of error message could mean several things:
- A momentary
network problem has occurred with your Internet Service Provider
(this is the most common cause of the problem)
- It is not
possible to locate the address you have typed (could be a typing
error)
- The address
is outside the range of your Internet Service Provider or network
What does
it mean when I get the message "Netscape is unable
to create a network socket connection. There may be insufficient
system resources or the network may be down"?
This error most commonly occurs on local area networks (LAN) connections
that do not have the secure server port activated. This port is
disabled in most private local area networks. Please contact your
LAN administrator to resolve this issue.
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