BMO InvestorLine - Contact Us

Emails you send to us are not encrypted. Do not send us any personal information
(example: account numbers and/or passwords) by Internet email.

Suggestions or Compliments

Your comments are important to us.

Your feedback helps us improve our products, services and processes so we can continue to provide the quality service you expect. If you have a suggestion or comment you would like to share with us there are a variety of ways that you can contact us – email, telephone, or mail.

How to compliment our staff, services and products

Positive feedback lets us know that we're doing a good job, motivates our employees and reinforces our commitment to providing quality service.

If you have had a particularly positive experience with BMO InvestorLine, or believe that one of our employees has gone that "extra mile" for you, we'd like to hear about it and share your appreciation with those responsible.

We believe that the most direct way to recognize a job well done is to email us with your comments.

Resolving Problems and Concerns

If you have a problem or concern, we encourage you to let us know and give us the opportunity to make it right. We promise to address your problem quickly, efficiently and professionally as retaining your confidence and trust is of utmost importance.

Step 1 - Gather your information

For us to be able to effectively and quickly help you, you should gather this information before contacting us:

Supporting documents concerning your query, paying special attention to the dates of occurrence;
Names of the employee(s) involved; and
Specifics of the concern and what you would like us to do.

Step 2 - Talk to Us

You can contact us by phoning one of our highly qualified Client Relationship Consultants at 1 888 776-6886. Our representatives will work hard to resolve your problem to your satisfaction. If you are not satisfied with the solution that they are able to provide, the Manager will become involved in the resolution of your problem or concern. If you prefer to tell us about your problem in writing, you may also email or mail us.

Step 3 - Elevation to the Client Relationship Management Centre

If you are not satisfied with the solution you receive from the Manager in Step 2, then the Manager will offer to elevate your problem – communicating all the relevant details – to our Client Relationship Management Centre. Alternatively, if you prefer to elevate the problem yourself, the Manager in Step 2 will be pleased to provide you with the contact information.

Upon receiving your complaint we will respond to you within 24 hours with a commitment to a timeframe for resolving your problem. If we cannot reach you personally, we will send a letter of acknowledgement setting out this commitment.

Here is what you should expect:

Handling of your complaint in a timely and fair manner;
Assurance of a final response; and
Assurance of the appropriate escalation option if your expectations have not been met.

Should the resolution of your problem be delayed, our staff will regularly update you on the progress being made.

Please contact us if you are having any internet-related difficulties on our site. You can also check out the Troubleshooting section in our FAQs.

Visit us at our Storefront Centre in Toronto. The store provides informative investment seminars and a wide range of educational materials. Come in and talk to our investment professionals or other investors like yourself and experience a whole new investing environment.

Toronto, Ontario
	First Canadian Place, 100 King St. W. Concourse Level, Toronto, Ontario M5X 1A1 Telephone: (416) 643-1778 Email: fcp.store@bmoinvestorline.com Store Hours: 8:00 a.m. - 5:00 p.m ET, Monday to Friday

Phone
	Toll Free (during our business hours from 8:00 a.m. - 8:00 p.m. ET, Monday to Friday.)	1.888.776.6886
	Outside North America	1.416.281.5400

Fax
	Toronto	(416) 359-5607
	Montréal	(514) 877-8191

Mail
	Toronto, Ontario	Attn: BMO InvestorLine Transit #3973 First Canadian Place 100 King St. W., Floor B1 Toronto, Ontario M5X 1H3