|Online Security Guarantee
100% reimbursement in the event of unauthorized transactions through
To ensure superior quality client service, we will guarantee a 100%
reimbursement for any unauthorized transactions conducted in your BMO
InvestorLine account that results in a direct loss.
To ensure reimbursement under this guarantee, there are a few steps
you'll need to take, including:
• Signing out and closing your Internet browser at the
end of each online investing or online banking session;
• Keeping your password confidential;
• Reviewing your online account activity, statements and trade confirmations;
• Calling us within 5 days if you suspect your password or your BMO InvestorLine
account number has become known to someone else without your permission,
if there has been suspicious activity in your account that you did not authorize
suspect your computer system has been compromised by a virus or spyware.
Call us at immediately at 1 888 776-6886.
To help you protect your information, BMO InvestorLine conducts periodic
reviews of the security of our computer systems to ensure they are not
compromised. At BMO InvestorLine, information security is of paramount
importance and our employees are fully aware of their responsibilities
to keep customer information safe secure and confidential. Whether you
choose to deal with us online, over the telephone or in person, we follow
rigorous security procedures and use state of the art technologies to
protect your information and transactions against unauthorized access,
disclosure, alteration and misuse.
While we do our utmost to ensure security and confidentiality, there
are steps you can take as well to enhance your security when using the
Internet and when conducting business online. We encourage you to review
the Security & Privacy
Frequently Asked Questions, which gives you a complete look at the
tools and safe computing practices we offer to help you enhance your
In addition to this, here are some easy steps that can help keep your
personal information secure:
Manage your passwords
Keep your passwords safe by never disclosing them, changing them regularly and
ensuring the passwords you select are not overly simplistic.
In addition to using a firewall and anti-virus software, protect your computer’s
privacy by regularly installing security updates, clearing your browser’s
cache and protecting your laptop with a password. Keep in mind that anti-virus
programs often cannot detect spyware on your computer. You may need a special
spyware removal program.
Practice safe surfing
Take steps to protect yourself against “phishing”— a
type of online fraud that asks you to disclose private information. Think
clicking on links embedded in emails asking you to log into your account.
Other signs that a site may be suspicious include misspelled or slightly
website addresses. Check the URL in your browser to make sure the website
Check for security
Legitimate organizations that allow you to conduct online transactions
generally take steps to safeguard your security. Look for the security
certificate on each
site to make sure it is valid. You can confirm this by double-clicking on
the locked padlock icon. By informing yourself about ways to stay safe
do more than protect the confidentiality of your data. You also arm yourself
with the knowledge you need to enjoy the benefits of online investing transactions.
In the event that you notify us of an unauthorized transaction, we will work
closely with you to complete a prompt and thorough investigation. We will
rely on your assistance in taking all necessary measures to protect you
losses. This includes your permission to employ a third party to investigate
and review the virus present on your computer.
What We Do
Some of the security measures we
have in place to help protect you when using our online investing services
encryption technology to help ensure that data passing between
your PC and our web server is secure. Therefore you must have a browser
supports this level of encryption (in technical jargon: 128 bit encryption).
• Digital certificates issued by trusted third-party companies
to let you know that our website is secure and genuine.
• Automatic log out after 15 minutes of inactivity.
• Firewalls to protect your information with us.
We Don’t Do
• We never send you messages asking you
to provide us with personal or account information via email (i.e. phishing).
If you do
receive an email that appears to be from BMO InvestorLine asking you
information, please contact us immediately.
What You Can Do
you have installed the latest Spyware detection and firewall software
on your computer(s).
• Do not share your account numbers and Passwords with anyone.
• Keep in mind that email messages are not encrypted and therefore are
subject to being intercepted and read by third-parties. Please do not
send us any personal information by email.
• Do not use public computers to login to your BMO InvestorLine account,
always use your own secure connection.
*Terms and Conditions apply.
Guarantee Terms and Conditions
1. Security Guarantee:
to Sections 2 and 3 below, BMO InvestorLine will indemnify you for monetary
losses resulting directly from any unauthorized transactions in your
BMO InvestorLine account. This does not include any monetary losses resulting
unauthorized transactions in your BMO Bank of Montreal bank account.
may amend the terms and conditions of, or revoke, this security guarantee
any time without
prior notice. For the purpose of this security guarantee, an "unauthorized
transaction" refers to a transaction that was carried out in your
BMO InvestorLine account through online investing without your permission,
authorization or knowledge
where it can be shown that you have been a victim of fraud, theft or
have been coerced by trickery, force or intimidation. For greater certainty,
transaction" does not include any transaction carried out in your
account by any person acting under any authority to trade in your account
or to otherwise
act on your behalf.
2. Your Responsibilities:
will not indemnify you and will refuse all requests for compensation
pursuant to this security guarantee unless you:
(a) notify us immediately
an unauthorized transaction but in any event, no later than 5 business
days after the date you receive your monthly account statement following
(b) notify us immediately if you know or
suspect that your BMO InvestorLine account number or your username, and/or
your password has
become known to someone else or if there has been any suspicious
in your account; and
(c) cooperate fully and provide all information
and take all
actions that we reasonably request when investigating an alleged
(d) grant BMO InvestorLine your permission
to employ a
third party to investigate and review the virus present on your computer.
abide by the
terms and conditions of the BMO
InvestorLine User Agreement, as well as the agreements governing
your personal or business banking or brokerage account(s) or other
financial service or product
offered by us.
BMO InvestorLine will
not indemnify you and will refuse all requests for compensation pursuant
this security guarantee
if we have reason to believe that:
(a) we have reason to believe that
you failed to maintain a current version of antivirus and firewall
(b) you engaged
alone or in concert with others, any fraudulent, criminal or dishonest
to the unauthorized transaction;
(c) you shared your BMO InvestorLine
account number or password with any other person including, without
limitation, an online account aggregation service provider, or were
in keeping your BMO InvestorLine account number or password confidential;
(d) you accessed online investing using a computer that would reasonably
to contain software that had the ability to reveal to a third party,
otherwise compromise, your BMO InvestorLine account number or your
failed to take reasonable precautions to prevent an unauthorized
transaction (for example, you failed to sign out and close your Internet
at the end of your online investing session).
Limitation of Liability: BMO InvestorLine will not under any circumstances,
indemnify you or provide you with any compensation other then as detailed
in Section 1 above or be otherwise liable to you for any indirect, consequential,
special, aggravated, punitive or exemplary damages whatsoever, in who
or in part (including
limited to any
business interruption, loss of profit, loss of opportunity, market
loss, or any other
commercial or economic loss) resulting from an unauthorized transaction
in your account, even if we have been advised of the possibility
of such damages.
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